1. Open Sugi Wallet app

2. Find the tab More and click on it (it is located in the bottom right corner)

3. Select Sugi Card recovery

4. Confirm by clicking Start recovery

5. Enter your backup phrase (24 words)

After your successful recovery a screen with buttons: "Order your new sugi card" and "Go to dashboard" appears.

Now you have full access to your funds with a temporary (virtual) Sugi card. Your public key is stored on you device. Sugi Wallet mobile app now works just as any other mobile wallet (less secure).

We recommend that you do not delay ordering a new Sugi Card. Please contact us on support@sugi.io before ordering a new Sugi Card. As a previous buyer you are entitled to a special discount code.

1. Install Sugi Wallet app on your new mobile device

2. On the start screen click the (?) icon to open Support center (it is located in the top right corner)

3. Select Lost Sugi Card

4. Confirm by clicking Start recovery

5. Log in to your account (Google or another email that you used to sign up)

6. Enter your backup phrase (24 words)

After your successful recovery a screen with buttons: "Order your new sugi card" and "Go to dashboard" appears.

Now you have full access to your funds with a temporary (virtual) Sugi card. Your public key is stored on you device. Sugi Wallet mobile app now works just as any other mobile wallet (less secure).

We recommend that you do not delay ordering a new Sugi Card. Please contact us on support@sugi.io before ordering a new Sugi Card. As a previous buyer you are entitled to a special discount code.

Good news! If you have a new phone, simply re-install Sugi Wallet on your new device and follow the same instructions as how to add Sugi card.